Cancelation
We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returns of products. Customers have the right to make a return claim within 30 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a purchase receipt or proof of purchase.
If the return is caused by the consumer(changed mind), the consumer should be responsible for the shipping costs. The specific fees should be based on the express company you choose.
If due to our reasons, the goods received are damaged or incorrect, the consumer is not obliged to bear the shipping costs for this reason.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 3 business days, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Next contact your credit card company, it may take some time for your refund to officially appear. Next contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@foseed.com.
